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Contact PastePrompt

Use the right channel for support, paid plan questions, security reports, and product feedback. Keep first-contact messages sanitized.

Email supportSupport page
Sales

Sales and founder license inquiry

Buy a Founder license, ask about Pro plans, invoices, purchase terms, or small team licensing. Final paid terms should be clear before checkout.
Buy Founder
Security

Security disclosure

Report app, website, release, update, or license-system security issues without sending secrets or private source code.
Disclosure policy
Feedback

Product feedback

Send workflow feedback, docs gaps, launch friction, and feature requests. Sanitized examples are useful; private repository contents are not.
Send feedback

Expected response time

Response time is not guaranteed during launch. Paid license, payment, and install issues are prioritized when enough sanitized detail is included.

Make the first email useful

  • State the app version, macOS version, and release channel.
  • Describe the workflow and the exact error or unexpected behavior.
  • Attach only sanitized screenshots or minimal text excerpts.
  • Use the support page checklist for technical issues.

What not to send

Protect client and repository confidentiality. First-contact messages should explain the problem without exposing the material PastePrompt is meant to help protect.

  • Do not send source code.
  • Do not send private keys, API keys, tokens, passwords, or license secrets.
  • Do not send client-confidential material, audit reports, generated bundles, or issue details.
  • Do not send private repository URLs or full local paths if they reveal client names.
  • Only send sensitive material if PastePrompt support explicitly requests it through an agreed secure channel.