Skip to main content

Licensing Troubleshooting

Most license issues come from using the wrong file, editing the license, using an old app build, or expecting a plan feature that is not included in the current license.

The DMG is public, but the license file is personal. Do not share the license file with other users or commit it to a repository.

Common checks​

  1. Confirm the license file is the original file you received.
  2. Confirm PastePrompt is on the expected version.
  3. Confirm the plan shown in the app matches your purchase.
  4. Restart PastePrompt if the app asks you to.
  5. Try importing the license again.
  6. Contact support with the app version and exact error message.

If a paid feature is locked​

  • Check that the feature is included in your plan.
  • Confirm the license has not expired if the plan is time-limited.
  • Confirm the app accepted the latest imported license.
  • Confirm you are using an app build that supports the license file you received.

If the license is expired​

  1. Confirm the system date and time are correct.
  2. Check whether the plan is time-limited.
  3. Read the purchase terms for update and feature-access behavior after expiration.
  4. Re-import the latest license file if support sent a replacement.

Free features should remain available even when paid access is inactive, but Pro features follow the active license implementation and written purchase terms.

If the license is invalid or tampered​

Do not edit the license file. Download it again from the configured purchase or support channel, then import the new copy. If the app still rejects it, contact support with:

  • app version;
  • macOS version;
  • plan name;
  • sanitized error message;
  • order or invoice identifier if available.

Do not send the raw license file, license secret, source code, or generated context bundle unless support explicitly requests a secure channel.